If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If a return is approved due to a faulty product you will be responsible for paying for your own shipping costs for returning your item. Faulty product returns require an authorisation number to be allocated prior to return. Many minor issues can be resolved with some simple troubleshooting. If the product is faulty please contact us first. We don’t guarantee that we will receive your returned item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
If you request an exchange, you will be responsible for return shipping costs of the replacement product. To arrange to return your product, you should call us on 03 9646 6867 or email us at will be responsible for paying for your own shipping costs for returning your item. Perishable goods such as food, Gift Cards and Downloadable Products can not be returned. Several types of goods are exempt from being returned. It must also be in the original, complete, undamaged packaging.
This means the items must not have been turned on, worn and/or personal data entered. To be eligible for a change of mind return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately, we unable to offer you a refund or exchange. If you are not completely satisfied with your purchase, our change of mind policy lasts 30 days. * Service guaranteed to Mail Centre Post Office Boxes only # Service guaranteed in townships only in these postcodes If your item is for an address outside this network, Australia Post will use the fastest possible transport links, but it won't be covered by the Next Day Guarantee.ġ000-1404 1411-1920 2000-2249 2555-2574 2740-2786 The Express Post network covers 80% of Australian business addresses, private addresses and Post Office boxes. Once your order has been shipped, typically within 48 hours, your order will be delivered with these approximate time frames:Īustralia Post - Express Post Next Day Delivery Network (from Melbourne) Normal delivery times are being extended, even with Express Post. Please Note: Due to Covid-19 restrictions we are experiencing delays in distribution and postal networks. Please note, we do not ship outside of Australia. Most products can be shipped to street addresses and PO Boxes with the exception of some heavy and/or large items from the fitness equipment category. You’ll be provided with a tracking number for your order so you can see the progress of your delivery. We ship our range of products to all corners of Australia using Australia Post. If you are not available when your parcel is delivered, a calling card will be left to let you know where to collect your parcel, typically the local post office. All orders over $400 must be signed for upon delivery. If the value of your parcel is less than $400 you may nominate for the parcel to be left in a safe location at your address, however, delivery will be at your risk once we have dispatched your order. We suggest providing a delivery address where someone will be available to accept your parcel during business hours such as a business address if you are not going to be home. To ensure safe delivery of your order, you will be required to sign for your parcel.
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Upgrade to eParcel Express Shipping with online tracking for $12.00.Australia Post standard eParcel shipping with online tracking for all orders under $80.00 for $9.00*.Upgrade to eParel Express Post Shipping with online tracking for $12.00.Free Australia Post standard eParcel shipping with online tracking for all orders over $80*.At Sports Watches Australia you’ll receive:
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